Shipping policy
Party Palette by Mari
Thank you for shopping with Party Palette by Mari! Each order is prepared with care to help ensure your creative experience arrives safely and ready to enjoy.
Order Processing
Standard Plaster Painting Kits
Please allow 3–5 business days for order preparation and processing before shipment.
Business days exclude weekends and federal holidays.
Personalized and Large Orders
Customized party favors, personalized painting kits, and larger orders may require additional preparation time. Estimated processing times will be communicated before or after purchase, depending on the order.
Shipping Methods and Delivery
We primarily ship through USPS Ground Advantage.
Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout.
Delivery estimates begin after an order has shipped and are separate from our processing time.
Carrier delays, weather conditions, holidays, and other circumstances outside our control may affect delivery.
Shipping Costs
Shipping costs are calculated at checkout based on package weight, destination, and available shipping options.
Any applicable free-shipping promotions will be displayed at checkout.
Shipping Destinations
We currently ship physical products within the United States.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Please allow time for the carrier to update tracking details.
Fragile Items and Packaging
Our plaster painting kits are carefully packaged with protective materials to help prevent damage during transportation.
If your order arrives damaged, defective, or incorrect, please contact us promptly, preferably within 48 hours of delivery, with photographs of the item and packaging.
We will review the issue and work toward an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
Digital Products
Digital invitations, printable games, coloring pages, and other downloadable products do not require physical shipping.
Digital products are delivered electronically according to the instructions provided at checkout or in the product listing.
Address Accuracy
Please verify your shipping address before completing your purchase.
If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has shipped.
Order Changes and Cancellations
Please contact us promptly if you need to change or cancel an order.
Changes may be possible before shipment or production begins. Personalized orders may not be eligible for change-of-mind cancellation once production has started.
Please refer to our Return and Refund Policy for additional information.
Contact Us
For shipping questions or assistance with an order, please email:
marispartypalette@gmail.com
Thank you for supporting Party Palette by Mari!
Your masterpiece starts here! 🎨