Refund policy

Party Palette by Mari

At Party Palette by Mari, every creation is prepared with care. We want you to love your purchase and enjoy every creative moment!

Returns — Physical Painting Kits

We accept returns of standard, non-personalized plaster painting kits within 14 days of delivery, provided:

The kit is unused, unopened, and in its original packaging.

All plaster pieces, paints, brushes, reference cards, and included accessories are intact.

The return has been requested and approved before the item is shipped back.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable unless required by law.

Please contact us at marispartypalette@gmail.com to request a return. We will provide instructions once your request is reviewed.

Damaged, Defective, or Incorrect Orders

We carefully package our plaster creations to help protect them during shipping.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible, including photographs of the affected items and packaging.

We will review the issue and work with you toward an appropriate replacement, refund, or other resolution.

The 48-hour reporting request does not limit your rights under applicable law.

Personalized and Custom Orders

Because personalized and custom-made products are created specifically for you, we generally do not accept change-of-mind returns or cancellations once production has begun.

If your personalized order arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

Digital Products

Due to the nature of digital downloads, including invitations, party games, coloring pages, and other printable products, digital purchases are generally nonrefundable once delivered or accessed.

If you experience a technical problem or receive an incorrect file, please contact us for assistance.

This does not affect any refund rights required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

For standard, non-personalized items, please contact us to discuss exchange options. Exchanges are subject to product availability.

Contact Us

For return requests, damaged orders, or questions, please email:

marispartypalette@gmail.com

Thank you for supporting Party Palette by Mari, where your masterpiece starts here! 🎨

This policy does not limit any rights available under applicable consumer protection laws.